Agent Convo
Every channel. Every hour. One agent.
Agent Convo is the front door to your organisation. It answers on web chat, WhatsApp, and phone lines with responses grounded strictly in your approved knowledge base — and unlike a classic chatbot, it can actually do things: check an account status, book an appointment, open a claim, or issue a document. When a conversation needs a human, it hands over seamlessly with the full transcript and a suggested next step.
Conversational SupportFrom Business Problem to Running System
What it costs you today, how the technology actually plugs in, and what changes on your P&L.
The Problem
Contact centres are expensive to staff, impossible to scale for peaks, and still leave customers on hold. Every new channel — WhatsApp, chat, voice — multiplies the cost.
Our Approach
Convo answers on every channel from one brain: retrieval-grounded responses over your approved knowledge base, transactional actions through your existing APIs, and voice via Twilio — with identity checks before any account action.
The Payoff
About 70% of conversations resolve without an agent, peak season stops being a hiring emergency, and your human team inherits only the conversations that genuinely need them — transcript and context attached.
From Signal to Resolution
Agent Convo runs a continuous loop — always observable, always interruptible, always logged.
Listen
Receives messages or calls on any connected channel and identifies the customer.
Ground
Retrieves relevant knowledge-base articles, policies, and account data before answering.
Resolve
Answers and executes permitted transactions — bookings, lookups, intake forms.
Hand over
Escalates to a human agent with transcript, sentiment, and recommended action.
What Teams Put Convo On First
Concrete, bounded processes — the fastest way to prove value before widening the mandate.
Banking self-service
Balance checks, card blocks, statement requests, and branch queries — after identity verification, on chat or phone.
Claims intake (FNOL)
Walks claimants through first notice of loss, collects photos and details, and opens the claim in your core system.
Patient scheduling
Books, reschedules, and confirms appointments against live provider availability, with reminders that reduce no-shows.
Student services desk
Enrollment, fees, timetables, and campus questions answered instantly from approved handbooks.
What Agent Convo Does
Guardrails & Governance
Works With Your Stack
Where Agent Convo Delivers
All IndustriesReady to Put Agents to Work?
Tell us which process hurts most — email backlog, reconciliation, claims, scheduling — and we'll show you an agent handling it, governed and auditable, within weeks.